Industrial Labeling Customer Service

Technical and Customer Support
Pak-Tec provides complete technical and customer support during and after the installation of equipment.

We have technicians in each of our Technical centers. These centers are located in Lake Wylie, SC (Charlotte), Raleigh, NC, Richmond, VA, Knoxville, TN, Memphis, TN, Orlando, FL and Atlanta, GA. The Raleigh, NC Technical center also has fabrication and software integration capabilities that can provide all that may be needed on an installation.

At installation, our technicians start-up the equipment and verify that it is operating properly under real production conditions. Once this is complete, they train your operators and maintenance staff on equipment operation and maintenance. After installation, we provide technical and customer support when needed, and service contracts on your equipment are also available.

We also provide after hours, holiday, and weekend emergency technical service. Just call (803) 831-2099 ext 290 after standard business hours.

Training, Classes and Workshops
Our training classes may be held at your facility, or at one of Pak-Tec's technical centers. We adapt the training programs to meet your specific needs, and they can be directed to your operators, your maintenance staff, or both.

A well trained staff will help optimize the use of your equipment, and reduce the number of service calls that occur. Contact us at (803) 831-2099 if you are interested in arranging a training class for your staff.

Parts Inventory
Our technicians carry a large variety of spare and replacement parts. When they are on a service call, these parts allow them to repair most problems they encounter. On the rare occasions where they don't have the part they need, that part is usually in stock at our corporate warehouse in Lake Wylie, SC (Charlotte). This location allows us to have the parts in our technicians' hands in one day if necessary. If the part needed is one that we usually do not stock, we can expedite it from our vendors to arrive when needed.

Demonstrations
We use demo's to show how the equipment that was specified for your application works on your production line. We can do these demo's at your facility, or at one of Pak-Tec's technical centers. We usually require samples of your product prior to the demo, so that we can set the parameters of the equipment that will be used for the demo. The demo allows you to see the results of our equipment in a "real life" application. If you would like to set up a demo, or have samples done, Contact us at (803) 831-2099.

For more information, please fill out our request information form.